Payment Policy

About Credit/Debit Card

In practical terms, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. In keeping with our published standards, the specific options available for a transaction are displayed securely during checkout.

Security and Failed Payments

As part of this policy, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. Under this standard, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

USD Checkout

Consistent with these terms, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. Consistent with these terms, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Tax and Refund Treatment

Under this standard, applicable Taxes are assessed according to law, and no blanket tax exemption is offered. For customer assurance, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclter.shop
Phone: (802) 533-7682
Physical and return address: 21 Elsom Pkwy, South Burlington, Vermont 05403, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)