Shipping Policy

United States Delivery

In keeping with our published standards, delivery from hexclad is limited to eligible United States addresses. Under this standard, standard shipping is free on all U.S. orders, with no minimum purchase requirement stated in this policy.

Expected Delivery Stages

In practical terms, orders are normally processed within 1–2 business days before dispatch. Consistent with these terms, after dispatch, standard transit normally takes 4–6 business days.

Shipment Visibility

Consistent with these terms, customers receive shipment tracking details after dispatch. For customer assurance, carrier scans, severe weather, address problems, and other circumstances outside reasonable control may affect estimates.

Customer Responsibilities

For clarity, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. Consistent with these terms, cancellation is available before shipment; after dispatch, the Refund Policy controls return requests.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 21 Elsom Pkwy, South Burlington, Vermont 05403, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclter.shop
Phone: (802) 533-7682