Privacy Policy

Scope of This Privacy Policy

In practical terms, this Privacy Policy describes how hexclad handles personal information for its United States storefront and customer services. Consistent with these terms, these practices apply to browsing, checkout, order support, customer communications, and advertising activity.

Your U.S. Privacy Choices

For customer assurance, although we do not exchange personal information for money, some advertising activity can qualify as sale, sharing, or targeted advertising under CCPA/CPRA and related laws. Where applicable, eligible consumers may request access, correction, deletion, or portability and may exercise Do Not Sell or Share rights without unlawful discrimination. For customer assurance, we honor a recognized Global Privacy Control (GPC) signal where applicable and may verify identity before completing a request.

Cookies, Analytics, and Ads

To keep expectations transparent, we use Cookie technologies and comparable identifiers for site operation, preferences, analytics, security, Google Ads, Remarketing, and Conversion Tracking. In keeping with our published standards, advertising partners, including Google, may process identifiers for measurement and relevant advertising under applicable requirements and their published controls.

Data Categories and Uses

Where applicable, we may collect contact identifiers, order and transaction details, processor-handled payment records, device data, approximate location, site activity, communications, and related inferences. As a service commitment, business uses include providing the site, completing orders, arranging shipping and returns, responding to customers, detecting fraud, securing systems, complying with law, and improving services.

Protection and Contact

Consistent with these terms, information is retained only as reasonably needed for orders, service, fraud prevention, accounting, disputes, and legal compliance. Consistent with these terms, we maintain reasonable security measures while recognizing that no online transfer or storage method is risk-free. To keep expectations transparent, children under 13 are not the intended audience, and consumers may send privacy requests using the contact information provided below.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 21 Elsom Pkwy, South Burlington, Vermont 05403, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclter.shop
Phone: (802) 533-7682