Refund Policy

Eligibility Window

Where applicable, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. Where applicable, we ask customers to preserve the product, accessories, and available order information for the return review.

Items Outside the Convenience-Return Program

For a straightforward customer experience, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive goods are excluded from no-reason returns. For customer assurance, these exclusions do not limit consumer rights for damaged, defective, incorrect, or missing goods.

Refund Processing

As a service commitment, begin a return by contacting customer service with the order information and the reason for the request. In practical terms, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Approved Return Costs

For customer assurance, the merchant pays return shipping for approved no-reason returns and exchanges. As a service commitment, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Before and After Shipment

Under this standard, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. As a service commitment, unless the store supplies a different authorized return location, the return address is 21 Elsom Pkwy, South Burlington, Vermont 05403, United States.

Business Information

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 21 Elsom Pkwy, South Burlington, Vermont 05403, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclter.shop
Phone: (802) 533-7682